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🔒 Legal & Trust • Last Updated: November 16, 2025

Privacy Policy

Your privacy is extremely important to us. This policy details how Candice Mandarin Tutor collects, uses, and safeguards your personal information when you use our website and online tutoring services.

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Quick Summary: Privacy at a Glance

What We Collect & Why:

  • Contact details (Name, Email, Country, Age) to organize lessons.
  • Chinese proficiency level & goals to customize study materials.
  • Anonymized payment confirmations processed securely by Wise.

What We NEVER Do:

  • We never sell, rent, or trade your personal information.
  • We never store credit card or banking numbers on our servers.
  • We never send spam or unsolicited marketing campaigns.

1. Information We Collect

We collect information you provide directly to us through contact forms, emails, and online messaging:

• Contact Inquiries: Full Name, Email Address, Country/Timezone, Age, Chinese Level, and your message or learning goals.

• Payment Details: Payments are processed via Wise (and optionally PayPal or WeChat Pay). We only receive transaction confirmations (amount, date, transaction ID). We do not store or process card numbers directly.

• Automated Data: Standard server log information (IP address, browser type, visited pages) and Cloudflare Turnstile anti-spam bot verification tokens.

2. How We Use Your Information

Your information is used strictly to provide and improve our educational tutoring services:

  • Responding to inquiries, scheduling lessons, and coordinating time zones.
  • Customizing one-on-one teaching plans, PDF worksheets, and HSK test preparations.
  • Providing lesson confirmations, video meeting links (Zoom/WeChat), and homework feedback.
  • Ensuring the security of our website and preventing fraudulent submissions.

3. How We Share Information

We do not sell or monetize user data. We only share information with essential service providers necessary for delivering our services:

Payment Processors Wise (formerly TransferWise) processes all international payments securely under their strict privacy protocols.
Hosting & Security Cloudflare provides server infrastructure, edge caching, and Turnstile human verification to protect forms.

4. Data Security & Storage

We implement comprehensive technical and organizational measures to safeguard your data, including full SSL/TLS HTTPS encryption, secure cloud infrastructure, and restricted database access.

5. Data Retention

  • Inquiries & Contact Messages: Retained for up to 2 years to follow up on your learning journey.
  • Active Student Progress Records: Retained throughout our tutoring relationship and for 3 years following your last lesson.
  • Tax & Invoicing Records: Retained for 7 years to comply with international accounting and legal regulations.

6. Your Rights (GDPR & CCPA)

Regardless of your geographic location, you possess the following rights regarding your personal data:

Right to Access & Portability You may request a copy of the personal information we hold about you at any time.
Right to Erasure (Be Forgotten) You can request the permanent deletion of your contact information and submitted comments.

7. Cookies & Verification

We use essential session cookies and privacy-preserving Cloudflare Turnstile verification. Turnstile prevents spam bot submissions without tracking your personal browsing behavior across the web.

8. Contact Us About Privacy

If you wish to access, correct, or delete any personal information, please reach out to Teacher Candice:

Entity: Candice Mandarin Tutor

Email: [email protected]

Contact Page: candicemandarintutor.com/contact/

Response Time: We respond to all privacy-related requests within 30 business days.